Category: Service Updates

Please note that beginning Tuesday, October 15th, our Heated service will be available to safeguard your shipments from freezing, running through April 15th, 2025. If you are shipping temperature-sensitive goods, please plan carefully and ensure that the required temperature and handling instructions are clearly indicated on all shipping documents and labels.

Please be advised that all M-O locations will remain operational on September 30, 2024, Truth and Reconciliation Day. However, due to the observance of this important day and reduced staffing levels, minor service delays should be anticipated.

We appreciate your understanding as we continue to provide our services while also respecting the significance of this day.

We are pleased to inform you that, following binding arbitration imposed by the Government and the CIRB, the recent disruption in the rail service is over. CN employees have returned back to work, all embargoes have been lifted and the trains are moving.

What This Means for You:

– Resumption of Rail Services: We have already started shifting our volumes back to CN’s network. While we still anticipate some service volatility in the coming days as CN clears the backlog, stabilized transit schedules will resume across the country.

– Adjustment of Surcharges: We are eliminating the surcharge that was temporarily applied to shipments inbound to Atlantic Canada effective immediately .

We understand the challenges that recent events have posed and will continue to affect us in the coming days. We want to sincerely thank you for your continued trust and cooperation. Should you have any specific concerns or require further information, please do not hesitate to reach out to our sales team.

Due to CN’s lockout of TCRC employees, Maritime-Ontario has suspended all intermodal service within Canada. M-O will continue daily service from Ontario and Quebec to points in Ontario, Quebec and Atlantic Canada. Any shipments tendered to M-O to NB, NS and PE will incur a Road Contingency Surcharge. Please note that customers may experience service disruptions as we work through these challenges. If you have any questions regarding this surcharge, please reach out to your account representative or contact our sales department for more information.

We appreciate your understanding and apologize for any inconvenience this situation may cause during the ongoing negotiations.

Due to CN’s issuance of a 72-hour lockout notice to the TCRC, effective immediately Maritime-Ontario is suspending all intermodal movements to Atlantic Canada. Any shipments tendered to M-O on or after this date will incur a Road contingency surcharge. While M-O will continue daily deliveries to Atlantic Canada, customers may experience service disruptions as we work through these challenges.

If you have any questions regarding this surcharge, please reach out to your account representative or contact our sales department for more information. We appreciate your understanding and apologize for any inconvenience this situation may cause during the ongoing negotiations.

In response to potential railway strikes, M-O has developed an action plan to help our customers prepare in advance. Below, you’ll find the current shipping ingate cut-off dates for units to arrive before any possible labor disruptions. Please ensure that pickup appointments are scheduled by 3:00 PM on the specified cut-off dates to allow enough time for your shipments to be ingated. Note that these dates may change as the situation evolves, and we will provide updates as needed.

Additionally, M-O will be placing an embargo on all LTL Temperature-Controlled and Hazardous Materials cargo across our network, effective August 15, 2024. Limited temperature-controlled truckload services to Western Canada will be available on a spot-quote basis. LTL services from Brampton and Montreal to Atlantic Canada will incur OTR Surcharge pricing and will also be subject to availability.

To view the current M-O Rail Strike Plan, please click here.

Please note that delays in order entry and tracking may be possible due to a temporary system issue. Our IT department is actively executing the fix as per their established action plan. We apologize for any inconvenience this may cause and will monitor the situation closely, providing any updates as they become available.

Please note that service delays are expected on shipments into and out of Newfoundland and Labrador as they observe Regatta Day on August 7, 2024. Delays may continue throughout the week as any backlogs are addressed. We will continue to monitor the impact and will provide further updates as they become available.

Please note that evacuations and highway closures caused by the wildfire near Jasper National Park have resulted in delays for volumes moving in and out of Vancouver. Rail operations in the affected area have been stopped, and trains are being diverted and staged until service can resume. We are closely monitoring the situation and will provide further updates as soon as we have more information on the expected duration of these delays.

Please note that the previously reported service issues have been resolved. While minor delays might still occur as we address any remaining backlog, we appreciate your ongoing patience and understanding.